Frequently Asked Questions
Below we try to answer a few of the questions we are frequently asked. If you can't find the answer to your question, contact us. We would be happy to accomodate you.
A) Most of our estimates are prepared and delivered in writing immediately after the first visit. At the latest, you will receive a written proposal within three business days. .
A) Yes. We break down our estimates so that you know what exactly what you are paying for and how long it will take.
A) Typically, our work day commences at 8am and finishes at 5pm, but we can work around your schedule as required
A) Yes, by carrying liability insurance, we offer our clients protection. All our staff are also insured with WSIB insurance
A) Yes. We will continue to work on your project during business hours until it is complete, which includes clean up.
A) It depends on the size of the project. On smaller jobs you can expect to see two people, and there will be three or more on larger jobs. One thing you can always expect to see is a member of our management team on site. There will never be unsupervised work done.
A) Yes, multiple past references can be provided upon request.
A) Latex paint is paint that can be thinned out and cleaned up by water; it is used as a base for emulsion paints. Alkyd paint is a synthetic resin paint that is oil based. Generally, for environmental reasons, oil based paints are being phased out or replaced.
A) Dyes and inks that are suspended in a synthetic resin emulsion. Once dry, it helps interior paints with adhesion, as well as coverage
A) Generally, no, but this is changing. If the oil base is flat, it will adhere, but if the oil base has a sheen then no. However, some latex paints are created specifically to do this. You can first cover the shiny oil based paint with a special primer and then the paint will adhere.
A) Yes. Both interior and exterior.
A) It is the alkyd resins in oil-based paint that are to blame. They cause a gradual yellowing of white and off-white colours.
A) You can “rough up” the surface by sanding, which will help the adhesion of the latex. You can also apply a primer to the surface which will work as a barrier coat.
A) No. Mildew is a living organism and is able to feed on all sorts of surfaces (besides metals and zinc). There are ways that you can kill mildew, such as washing it off with a mixture of bleach and water (1L of bleach to 3.79L of water). Unfortunately, if you live in an area where mildew grows, it will always eventually come back, but proper surface preparation will mitigate this effect.
A) Yes, you can, but we would not advise it. Mildew can grow into the finish coat of the paint. You will want to remove it with a product designed to do so (e.g., TSP/water solution - see above).
A) Latex, since it will hold its colour for a greater period of time than oil base stain.